Outstanding results round off the year! In 2012, our customers were once again able to evaluate the work we did for them using a five-minute survey. This type of feedback is key for us in strengthening our quality assurance and optimising our services.
That’s why we were particularly pleased that in 2012, a total of 119 customers gave our services an outstanding average grade of 5.54 (out of 6)! However, your feedback is worth its weight in gold for more than just TRANSLATION-PROBST Ltd. Every month, we hold a draw for all survey participants and award the lucky winner with one of the famous Swiss gold bullion coins, a ‘Goldvreneli’, valued at around 200 Swiss francs.
You can read about the excited reactions of the 2012 winners to their unexpected golden reward here.
Our November gold bullion coin goes to Ms Susanne Stefanoni from the non-profit organisation a:primo. When we contacted Ms Stefanoni to congratulate her on her win, a prompt e-mail reply was received containing the word ‘Whoopee’. Her win was a very welcome surprise for us.
In November, we were able to translate a parents’ brochure for a:primo into Albanian, Tamil, Russian, Turkish, English, Portuguese, Arabic, Spanish and Kurdish. For this particular job, Ms Stefanoni requested a target-group-oriented translation with an emphasis on clear formulations and easily comprehensible language. You can read about how satisfied Ms Stefanoni was with our translation services in our References section.
As she was filling out our customer survey, Ms Stefanoni already knew exactly what she would do with a gold bullion coin if she won: use it to host a Christmas dinner for her work colleagues! TRANSLATION-PROBST Ltd. wishes the a:primo team a wonderful time enjoying its win.