Improved customer evaluations. Two more awards. A 30% increase in turnover.
With a 30% increase in turnover, even better customer evaluations and two more awards, TRANSLATION-PROBST Ltd. was no stranger to success in 2013, either. The year in review.
Despite the difficult economic conditions of the past years, TRANSLATION-PROBST Ltd. managed to increase its turnover by a further 30% in 2013 – not least due to investments in the area of employee development and quality improvement.
Our customers gave us a grade of 5.65
At TRANSLATION-PROBST Ltd., every customer can complete a systematic evaluation for each text they receive. In order to ensure that as many customers as possible fill out the evaluations, we hold regular draws for the participants in which we give away a gold bullion coin – very fitting for our motto “Accurate texts are worth their weight in gold”. Read what the lucky winners have to say about their unexpected golden bounty here.
In 2012, the average grade given in the customer evaluations was already a respectable 5.6 (6 = very good). In 2013, we were able to raise the grade average once again, to 5.65, due to a very high level of customer satisfaction. A total of over 500 customers graded the content, style, tone, terminology and target-group adaptation of our texts and translations.
More awards and honours
After we became the only translation company in Switzerland to be recognised by the Swiss Confederation’s Commission for Technology and Innovation in 2012, we were the happy recipients of additional awards and honours in 2013, and:
- In April 2013, we won second place in the Stellenschafferpreis competition sponsored by Location Promotion Winterthur.
- In November 2013, we achieved a top-ten placing at the prestigious PwC Accelerator’s “Local to Global” Expo in Luxembourg from a select field of 20 international, rapidly growing companies.
Next year, TRANSLATION-PROBST Ltd. will already be celebrating its tenth anniversary. Save the date now – Thursday 16th April 2015 – so you can look forward to what we have planned.
The outlook for 2014
We will do whatever it takes to ensure that our high grade average keeps rising. Our goal is to have a grade average of over 5.7 in 2014.
The first priority is the continued staff development of our valued, committed and expert employees, whom we must thank for our growth of over 30% in 2013.
Another top priority is investment in our technology, in particular in CRM, for which we have received multiple awards during the past years. Our company will have a high six-figure amount at its disposal as an investment budget in 2014.
In addition to increased investments in staffing and technology, which are the true drivers of customer satisfaction, our strategic corporate management will be expanded further: Dr. Rolf Specht, professor at ETH Zurich (Psychology and Theology), is adding his strengths to the company as of 1st January 2014 in the role of president of the board.
I would like to thank all of our customers, partners and members of the media for the tremendous cooperation we enjoyed in 2013 and wish everyone a successful start to 2014.
MIT Degree in Communications FH
CEO and board member